Fireplace, Stove & Insert Service in Southwest Wisconsin
NFI- and CSIA-certified service and repair for the units we sell—and plenty we didn’t—across Richland, Iowa, Vernon, Sauk, Grant, and Crawford counties
When Your Fireplace Goes Down Mid-Winter
Pilot won’t stay lit. Blower’s grinding. Door gasket’s leaking. The fancy thermostat-and-app remote that came with your insert decided to stop responding. Whatever it is, it’s January, and you can see your breath in the living room.
We service every fireplace, stove, and insert we’ve ever sold—and plenty we didn’t. Most issues we troubleshoot are common: pilot assemblies, ignition modules, gas valves, blower motors, door gaskets, and the firmware on the wifi thermostat that won’t update.
We arrive in a marked truck with parts on board for the brands we carry. Most service calls finish in one visit. If your unit needs an order-in part, we’ll tell you what it costs before we leave, and we’ll come back when it’s in.
We’ve been servicing southwest Wisconsin hearths since 1991. Whether you bought from us, or another company, or before another company went under and left you to find someone—we’ll fix what’s wrong and pick up the phone next time, too.
How a Fireplace Service Call Works
Schedule Online or by Phone
Pick a date that works, or call us during business hours and we’ll book you in. We prioritize no-heat emergencies in the dead of winter.
We Diagnose and Repair
Our NFI- and CSIA-certified team arrives with parts on the truck for the brands we carry. Most issues are fixed in one visit.
Get a Hearth That Heats Again
If we find something that needs an order-in part, we’ll tell you what it costs and come back to install it. Either way, you’re not stuck through another cold week.
Why Hire Us for Your Fireplace Service
NFI- and CSIA-Certified
Hearth installation and chimney safety certifications, held by the people doing the actual repair work.
We Service Most Brands
Whether you bought from us or somewhere else, we’ll work on most major hearth brands—gas, wood, electric, pellet.
Most Calls Finish in One Visit
Our trucks carry common parts for the brands we sell. If your unit needs an order-in part, you’ll know the price before we leave.
In-House, Not Subcontracted
Same NFI- and CSIA-certified team for sales, installs, and service. We don’t hand the job off to strangers.
35 Years of Wisconsin Hearth Work
We’ve seen the brands, the failure modes, and the freak January problems. Most issues we’ve troubleshot before.
Honest Repair vs Replace
Sometimes a unit’s worth fixing. Sometimes it’s not. We’ll tell you the truth and let you decide.
“We had some long overdue work done on our gas fireplace. Allan did a great job. Very thorough, friendly, professional and knowledgeable. We are very happy with the work and the improvement in our fireplace.”—Mike Knoll
Ready to Schedule Your Service Call?
Schedule online in minutes, or give us a call and our team will book you directly